Join Our Team as a Telecaller in Kamarhati

Are you a dynamic communicator with a passion for customer service? Are you looking for a rewarding career opportunity in the bustling city of Kamarhati? Look no further! We are currently seeking enthusiastic individuals to join our team as Telecallers. As a Telecaller, you will be an integral part of our customer engagement strategy, providing exceptional service and support to our valued clients.

Position: Telecaller Location: Kamarhati Education: 12th to Graduate Experience: Minimum 1 year Age: 18 years to 40 years Gender: Male/Female

Responsibilities:

1. Customer Engagement: Engage with customers via phone calls professionally and courteously. Build rapport and provide assistance to address their queries and concerns.
2. Outbound Calls: Make outbound calls to prospective customers to introduce our products/services and generate leads. Utilize persuasive communication skills to encourage interest and drive sales.
3. Client Support: Serve as the first point of contact for existing clients. Address their inquiries, resolve issues, and ensure a positive customer experience.
4. Data Management: Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions, in the database. Ensure data confidentiality and integrity.
5. Achieve Targets: Meet or exceed weekly and monthly targets for call volume, sales, and customer satisfaction metrics. Demonstrate resilience and determination to achieve set goals.
6. Product Knowledge: Stay updated on our products/services and promotions. Effectively communicate product features, benefits, and pricing to customers to drive interest and sales.
7. Team Collaboration: Collaborate with colleagues and team leaders to share best practices, seek assistance when needed, and contribute to a positive work environment.
8. Adherence to Policies: Adhere to company policies, procedures, and compliance standards at all times. Ensure adherence to regulatory guidelines governing telecommunications and customer data privacy.

Qualifications:

1. Excellent Communication Skills: Strong verbal communication skills in English, Bengali, or other relevant languages. Ability to articulate ideas clearly and effectively.
2. Customer-Centric Attitude: Genuine interest in helping customers and providing exceptional service. Ability to empathize with customers' needs and concerns.
3. Sales Acumen: Basic understanding of sales techniques and the ability to influence customer decisions. Prior sales experience will be an advantage.
4. Computer Literacy: Proficiency in basic computer applications such as MS Office and the ability to navigate CRM software efficiently.
5. Resilience: Ability to handle rejection and maintain a positive attitude in a high-pressure environment. Demonstrated resilience and persistence in achieving targets.
6. Team Player: Strong team player with excellent interpersonal skills. Willingness to collaborate with colleagues and contribute to a positive team culture.

If you possess the above qualifications and are ready to take on a challenging yet rewarding role as a Telecaller in Kamarhati, we encourage you to apply now! Click on the "Apply For Job" button below to submit your application and join our dynamic team.

Join us in delivering exceptional customer experiences and driving business success!