Position: Telecaller

Job Description:

Are you an excellent communicator with a knack for building rapport over the phone? Are you passionate about sales and customer service? If so, we have an exciting opportunity for you to join our team as a Telecaller. As a Telecaller, you will play a crucial role in our company's success by engaging potential customers and driving sales through effective communication.

Responsibilities:

1. Outbound Calling: Place outbound calls to potential customers from our database or leads provided by the company. Your primary responsibility will be to introduce our products/services, explain their features, and persuade customers to make a purchase or set up an appointment.
2. Customer Follow-Up: Follow up with existing customers via phone calls to ensure their satisfaction with our products/services, address any concerns they may have, and encourage repeat business or referrals.
3. Lead Generation: Identify and qualify leads through proactive outbound calling efforts. Gather relevant information about potential customers' needs, budgets, and timelines to determine their level of interest and suitability for our offerings.
4. Data Management: Maintain accurate and up-to-date records of all interactions with customers and prospects in the company's CRM system. Ensure that all information is entered correctly and promptly to facilitate effective follow-up and reporting.
5. Achieve Sales Targets: Meet or exceed assigned sales targets and objectives consistently. Strive to maximize sales opportunities by effectively conveying the value proposition of our products/services and overcoming objections.
6. Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a positive and professional demeanor at all times.
7. Team Collaboration: Collaborate with colleagues in the sales and marketing departments to coordinate efforts, share best practices, and contribute to the overall success of the team.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to a Graduate degree in any discipline. A higher level of education may be preferred but is not mandatory.
2. Experience: A minimum of 3 years of experience in a similar role, preferably in a sales or customer service environment. Experience in telemarketing or telesales will be highly advantageous.
3. Age: Candidates must be between 18 years to 40 years of age to be eligible for this position.
4. Gender: Both male and female candidates are encouraged to apply. We believe in fostering diversity and inclusion in our workplace.
5. Communication Skills: Exceptional verbal communication skills with a clear and articulate speaking voice. Ability to engage customers effectively, build rapport, and convey information persuasively.
6. Sales Skills: Strong sales acumen with the ability to identify customer needs, overcome objections, and close deals. Confidence in pitching products/services and negotiating terms with customers.
7. Computer Proficiency: Basic computer skills, including familiarity with CRM software and proficiency in using MS Office applications (Word, Excel, Outlook).
8. Interpersonal Skills: Excellent interpersonal skills with a friendly and approachable demeanor. Ability to work well independently as well as part of a team.

If you meet the qualifications and are ready to take on a challenging yet rewarding role as a Telecaller, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to provide outstanding customer experiences and drive business growth through effective sales communication. We look forward to welcoming you to our team!