Join Our Dynamic Team as a Telecaller in Etawah

Are you passionate about communication and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we invite you to explore the exciting opportunity of becoming a Telecaller with us in Etawah. As we expand our team, we are seeking dedicated individuals who are committed to delivering exceptional service and building strong relationships with our customers.

Position Overview:

As a Telecaller, you will be the first point of contact for our customers. You will be responsible for making outbound calls to prospective customers, introducing them to our products/services, and persuasively communicating the benefits to meet their needs. Additionally, you will handle inbound calls, addressing inquiries, resolving issues, and providing excellent customer support.

Key Responsibilities:

1. Outbound Calling: Initiate calls to potential customers from provided leads or databases. Introduce products/services, explain features and benefits, and convince customers of their value proposition.
2. Inbound Call Handling: Respond promptly to customer inquiries and resolve issues effectively. Provide accurate information about products/services, pricing, and promotions.
3. Customer Relationship Management: Build rapport and maintain positive relationships with customers. Address their concerns, provide solutions, and ensure a high level of customer satisfaction.
4. Sales and Conversion: Meet or exceed sales targets by effectively pitching products/services, overcoming objections, and closing sales deals.
5. Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, comments, and complaints. Generate reports on call volume, sales metrics, and customer feedback.
6. Product Knowledge: Stay updated on product features, specifications, and industry trends to provide accurate information to customers and address their queries effectively.
7. Team Collaboration: Collaborate with team members and other departments to streamline processes, share best practices, and contribute to the overall success of the team.

Qualifications:

• Education: Minimum 12th pass to Graduate level.
• Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
• Age: Candidates should be between 18 to 40 years old.
• Gender: Open to all genders – male and female candidates are encouraged to apply.

Skills and Attributes:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and customer-centric approach.
• Persuasive ability with a positive attitude.
• Ability to handle rejection and overcome objections professionally.
• Good organizational and time management skills.
• Basic computer proficiency and familiarity with CRM software (desirable).

Why Join Us:

• Opportunity for Growth: We believe in nurturing talent and providing opportunities for career advancement within the organization.
• Training and Development: Comprehensive training programs to enhance your skills and succeed in your role.
• Supportive Work Environment: A collaborative and inclusive workplace culture where your contributions are valued.
• Attractive Compensation: Competitive salary package with incentives and performance bonuses.

If you are ready to embark on an exciting journey with us and contribute to our success, apply now by clicking on the "Apply For Job" button below. Join our team of passionate professionals and make a difference in the lives of our customers. We look forward to welcoming you aboard!